Users dissatisfied with the provided paid services, may contact us by sending a message via using the contact form within the settings panel in the application with a detailed description of complaint.
We accept complaints sent within 24 hours of the incident. All cases are carefully investigated based on the available data and we inform the user in a written message sent to their registered email address.
We may offer compensations in cases where the user suffered a financial loss and only in the extent of credits spent in the given event. Claiming that a reading did not realize cannot be the base of any refunds. The Refund Policy covers paid services only and not the events happening afterwards; Kaave does not have influence on all conceivable episodes occurring in the users' lives. Credits received without actual payments (with coupons, gift cards, compensation, etc.) are not subject to refund.
If technical or content related complaints arise due to Kaave's systems, then we may compensate the user in the extent of credits spent in a given event. If technical or content related incident occurs from the users’ side, then we cannot accept the users' compensation request. We handle every case individually and make all reasonable effort to resolve it amicably.
We refund money to the users’ accounts only in Kaave Coins and are useable for future readings. As all payment services are provided via third parties, including but not limited to Apple Inc. and Google Ireland Ltd., we have no or limited influence on monetary refunds. Users asking for a monetary refund should apply to related payment operator.